Our Policies:

Appointment | Reschedule | Cancellation

In-house Policies:

When making an appointment, it is the client's full responsibility to keep the appointment time scheduled, which requires the arrival time of 10 minutes prior to the start time in order to relax & enjoy the experience provided.  Additionally, this gives the client a more meaningful, results-oriented service with Tried & True Beauty, LLC by beginning on time.


 **"NO SHOWS" are not tolerated.**  (A "No Show" means that the client did not show up to an appointment AND made no contact whatsoever to cancel/reschedule the appointment).  Tried & True Beauty, LLC requires clients to give a 24-hour notice of cancellation when cancelling or needing to reschedule prior to any appointment.  Cancellations made in less than 24-hours will incur a $25 fee.    

In some cases, a credit card number or a deposit will be taken for appointments made and will be charged the full cost of the service if the client is a "No Show" to a scheduled appointment.  

This provides common courtesy, respect, and the ability to schedule another client during that time.  Also, doing so will give Tried & True Beauty, LLC the opportunity to provide an above-and-beyond experience and service for years to come!

In addition:  for Lash Artistry - All issues are required to be reported to, scheduled, and corrected by Tried & True Beauty, LLC within a three (3) business days of appointment.  After the three (3) business days of the appointment, all regular fees and charges will apply.   

Spa Parties | Reservations & Cancellation Policy

Reservations (RSVP)

In order to give you and your guest a great and relaxing experience, we require all reservations be made at least two (2) weeks in advance.  This will give us plenty of time to secure the appropriate number of specialist to accommodate your services.  Sometimes we do have space for last minute bookings.  Call or email the office to check for availability.  

Cancellations

We require a 72-Hour cancellation & reschedule notice.  Any cancellations after 72-hours are subject to a 30% cancellation fee.  Cancellations made day of scheduled booking/event is subject to 100% of the cancelled service.     

What we require:

To ensure an enjoyable time, we will arrive at least 30 minutes prior to ensure proper set up.  Our specialist will bring all equipment necessary for your service.  With that being said, we do ask that you find a comfortable open space for your guest to enjoy their facial services.  Because we incorporate hot towels during our treatment, we do need electrical access.   

Travel & Other Fees

Travel Fees:  15 miles within Tried & True Beauty, LLC Studio is free.  Travel miles thereafter are 0.50 per mile.    

Parking/Fees:  We do require immediate parking at buildings, condos, apartments, and valet parking for events in hotels.  Parking fees will be added into the total cost of the services.